Title Twister
Player Support
We're here to help
A little help getting back to the puzzle.
Contact
Email us at support@bourbonbarrelgames.com with the subject "Title Twister support". Please do not include personal information beyond what is needed to describe your issue.
support@bourbonbarrelgames.comGetting started
Choose Single Player, then a difficulty and category. Drag a letter into a blank, or tap a letter and then its destination. Check locks correct letters in green. An incorrect Check costs 5 points. A clue costs 10 points. Reveal uses one Reveal and 10 points to lock a random correct letter. In the upcoming update, Reveals are supported in single player, Daily Challenge and new online matches; older online matches keep their original assistance rules. Your score also decreases by 1 point every 10 seconds, and the game ends at zero.
Online matches
Open Play Online, then press Play Online under Quick Match when you are ready. Online play needs an internet connection, Game Center and iCloud sign-in. Both players solve the same title; the higher score wins. Quitting an active online match counts as a forfeit. New matches give a human opponent 24 hours after joining to submit; an unfinished turn then counts as a forfeit when processed. Older matches keep their existing rules. Opening the lobby alone does not start a match.
Waiting for an opponent
Twister Bot becomes eligible after 10 minutes without a human opponent. Processing happens while the relevant app is open or when the player returns with a connection; this is not an always-running server bot or an exact ten-minute guarantee. A joined human player is not replaced. Older Game Center matches may still need Game Center to return turn ownership. Reopen the app and refresh Your Matches. If a match remains stuck, email us with the error or status message.
Coins, Reveals and purchases
The Shop includes a 15-coin Reveal refill. Reveals use the normal score penalty, including those bought with coins. Your iCloud purchase wallet, earned online coins and existing device balances stay separate. Use the same iCloud account to recover its recorded balance, and Sync or retry a pending action before spending again. Restore Purchases checks eligible Premium access and unfinished purchases; it does not recreate spent coins. Refunds can reduce the purchased wallet or temporarily hold spending if those coins were already used. Sync or contact support if you need help. Do not delete the app to troubleshoot: existing device balances do not have guaranteed reinstall recovery. Coin-pack availability depends on the build; see the testing notes below for the current beta.
Phone feeling warm?
Stop playing and let the phone cool if needed. For a useful comparison, play unplugged with normal brightness and close other demanding apps. Send us the phone model, iOS version, app version, play mode, whether the phone was charging, and roughly how long it took to warm up. Never leave a phone in heat to reproduce a problem.
Reporting a problem
Email your device model, iOS version, the app version from Settings, what you were doing, and the exact error. Screenshots are optional; hide private information. Never send Apple Account passwords, verification codes, payment-card details, or other secrets. We do not promise an automatic response time.
TestFlight and developer testing
TestFlight purchases use Apple’s Sandbox and do not charge real money. Real-money coin sales are not enabled during the current beta. Development test wallets and the recovery-wallet lab are isolated from normal balances; their controls and balances can differ by build. When reporting a test-wallet or heat issue, include the build number, whether CloudKit testing was enabled, and the exact on-screen wallet label. Never change iCloud accounts or delete the app as a troubleshooting shortcut.